/ VINAST Team / Guides / 4 min read
Everything you need to prepare before going live, from product data to tone of voice.
Going live with an AI assistant is faster than most merchants expect. Use this checklist to launch with confidence.
Before launch
Prepare the information the assistant will rely on:
- Complete product titles, descriptions, sizes and photos
- Clear shipping, return and warranty policies
- Your top 20 customer questions and the best answers
- Brand tone of voice and greeting message
Launch day
Connect your store, review suggested answers, publish the widget and connect Messenger and Zalo. Test a few real conversations before announcing it.
After launch
Review conversations daily for the first week, add missing answers and check your analytics dashboard for quick wins.
