Give customers fast, consistent answers and give your team time for the conversations that matter.
VINAST handles the repetitive work: return and exchange requests, refund status, warranty questions, store hours and policies. Every conversation from your website, Messenger and Zalo lands in one omnichannel inbox.
Your team sees full context, AI-suggested replies and customer history, and can step in at any moment.
- support workload
- -50%support workload
- average satisfaction
- 4.8/5average satisfaction
- inbox for every channel
- 1inbox for every channel
What you get
- Omnichannel inbox for web, Messenger and Zalo
- Automated returns, exchanges and refund updates
- AI-suggested replies for your agents
- Satisfaction tracking after every conversation
How it works
- Step 1
Bring your channels
Connect your website, Facebook page and Zalo OA.
- Step 2
Add your policies
Upload return, shipping and warranty policies.
- Step 3
Work as one team
AI handles routine questions and your agents handle the rest.
Frequently asked questions
Yes. Assign conversations, leave internal notes and see who is replying in real time.
Yes. The assistant answers 24/7 and queues anything that needs a human for the next working hours.