AI Shopping Assistant
Answer product questions and guide shoppers from first visit to checkout, 24/7.
- Understands Vietnamese, English and mixed-language messages
- Answers from your live catalog, so prices and stock are always correct
/ Solutions /
solutions
One AI assistant for your whole customer journey
From the first product question to after-sales support, VINAST helps your store sell more and serve customers better on every channel.
Product Recommendations
Suggest the right products and bundles to raise your average order value.
- Personalized suggestions from browsing and cart behaviour
- Upsell and cross-sell bundles shown at the right moment
Order Tracking
Let customers check order status, shipping updates and delivery times in chat.
- Real-time status from your store and carriers
- Proactive delivery notifications in Messenger and Zalo
Cart Recovery
Win back shoppers who abandon their carts with timely, personalized reminders.
- Automatic follow-ups on web chat, Messenger and Zalo
- Answers last-minute questions about size, shipping and returns
Customer Support
Automate returns, refunds and common questions to cut support workload in half.
- Omnichannel inbox for web, Messenger and Zalo
- Automated returns, exchanges and refund updates
Sales Analytics
Track conversations, conversions and revenue generated by your AI assistant.
- Revenue and conversion attribution per channel
- Top questions and trending products
how it works
Launch your AI assistant in four simple steps
- 01
Connect your store
Link Shopify, WooCommerce, Haravan or Sapo. Products, stock and orders sync automatically.
- 02
Train in minutes
VINAST learns your catalog and policies, then drafts answers for you to review and approve.
- 03
Go live on every channel
Publish the website widget and connect Facebook Messenger and Zalo with a few clicks.
- 04
Grow with insights
Track conversations, conversions and revenue, and improve your store with real customer data.
get in touch
We are always ready to help you and answer questions
Have a question about VINAST, need help connecting your store or want a personal demo? Send us a message and our team in Da Nang will get back to you within one business day.
- Call center
- +84 878 139 988
Mon – Sat, 8:30 – 18:00 (GMT+7) - support@vinast.com