/ Privacy Policy /
Last updated: October 7, 2026
This Privacy Policy explains how VINAST ("we", "us") collects, uses and protects personal data when you visit our website or use our AI shopping assistant services.
1. Information we collect
We collect only the data we need to provide and improve our services:
- Contact details you send us, such as your name, email address, phone number and message
- Account and store information when you sign up for VINAST
- Store data you connect, such as products, orders and customer conversations
- Basic technical data such as browser type, device and pages visited
2. How we use your information
We use personal data to respond to enquiries, provide and support the service, process billing, keep the platform secure and send product updates you have agreed to receive.
We do not sell personal data, and we never use one merchant's store data to train models for other customers.
3. Store and customer data
When you connect your store, you remain the controller of your customers' data. We process it only on your instructions to provide the service, and you can export or delete it at any time.
4. Data security
Data is encrypted in transit and at rest, access is limited by role, and we regularly review our security practices. No system is completely secure, but we work hard to protect your information.
5. Third-party services
We use trusted providers for hosting, email delivery and analytics. They may process data on our behalf under contracts that require appropriate protection.
6. Your rights
You may request access to, correction of or deletion of your personal data, or withdraw consent to marketing emails at any time by using the unsubscribe link or contacting us.
7. Contact
For any privacy question, email support@vinast.com or write to Flux CoWorking Space, 258 Ho Nghinh Street, An Hai, Da Nang, Vietnam.