Stop answering "where is my order?" by hand. Customers get instant, accurate updates on their own.
VINAST connects to your store and shipping carriers to answer order questions in real time: order confirmation, packing, shipping status and estimated delivery date.
Customers can also update delivery details or request a call back, and every change is logged for your team.
- order-status tickets
- -60%order-status tickets
- self-service tracking
- 24/7self-service tracking
- to reach a human
- 1 tapto reach a human
What you get
- Real-time status from your store and carriers
- Proactive delivery notifications in Messenger and Zalo
- Secure order lookup by phone number or order code
- Fewer calls and messages to your hotline
How it works
- Step 1
Connect orders
Orders sync from your store platform automatically.
- Step 2
Add carriers
Connect the shipping providers you already use.
- Step 3
Let customers self-serve
Shoppers check status any time, in any channel.
Frequently asked questions
By order code plus the phone number or email used at checkout, so only the buyer can see order details.
Major Vietnamese carriers are supported out of the box, and others can be connected on request.