A sales assistant that knows every product in your catalog, speaks your customers' language and never takes a day off.
VINAST learns your products, prices, sizes, stock levels and store policies, then chats with shoppers in natural language on your website, Facebook Messenger and Zalo. It answers questions instantly, compares products, checks availability and adds items to the cart without the customer ever leaving the conversation.
When a question needs a human touch, the assistant hands the conversation over to your team with the full context, so nobody has to repeat themselves.
- always-on sales support
- 24/7always-on sales support
- average first response
- < 3saverage first response
- questions resolved without staff
- 70%questions resolved without staff
What you get
- Understands Vietnamese, English and mixed-language messages
- Answers from your live catalog, so prices and stock are always correct
- Adds products to the cart and shares checkout links in chat
- Smooth handoff to your support team when needed
How it works
- Step 1
Connect your store
Link Shopify, WooCommerce, Haravan or Sapo in a few clicks.
- Step 2
Review the answers
VINAST drafts answers from your catalog and policies for you to approve.
- Step 3
Go live everywhere
Publish the chat widget and connect Messenger and Zalo.
Frequently asked questions
No. It only answers from your catalog, policies and the knowledge you approve. When it is not sure, it asks a clarifying question or hands over to your team.
Yes. Choose a tone such as friendly, professional or playful, and add your own greetings and brand phrases.