/ FAQ /

VINAST is an AI shopping assistant that answers product questions, recommends items, tracks orders and recovers abandoned carts 24/7. It learns your catalog and policies, so customers get accurate answers instantly and you close more sales with less manual work.

Most stores go live in under an hour: connect your store, let VINAST sync your products, review the suggested answers and publish the chat widget. You can start with a free 14-day trial, no credit card required.

No. Setup is guided step by step, and our team can help you connect your store and channels for free.

VINAST connects with Shopify, WooCommerce, Haravan and Sapo, and chats with customers on your website, Facebook Messenger and Zalo. All conversations are collected in one omnichannel inbox.

Yes. Premium supports up to three stores and Enterprise supports unlimited stores, each with its own catalog and settings.

Yes. Customers can check order status, delivery times and return eligibility right in the chat. The assistant creates return requests automatically and hands over to your team whenever a human is needed.

No. VINAST takes care of repetitive questions so your team can focus on complex cases, VIP customers and growing sales.

Yes. The Basic plan is free forever for one store with up to 1,000 conversations per month. Premium comes with a 14-day free trial.

Data is encrypted in transit and at rest, access is restricted by role, and we never use your store data to train models for other customers. See our Privacy Policy for details.