/ VINAST Team / Analytics / 5 min read
From first response time to revenue per conversation: the numbers that show whether your support drives growth.
Good support is not only about happy customers. Measured well, it becomes one of your strongest sales channels.
The metrics
Track these six numbers every month:
- First response time
- Resolution rate without human help
- Customer satisfaction (CSAT)
- Conversion rate after a conversation
- Revenue attributed to conversations
- Top questions and unmet product demand
Turn insights into action
Use top questions to improve product pages, restock items customers keep asking for and train your team on the cases AI hands over.
